All our kimonos are hand-made and gone through extensive quality control.
Honest communication prior to order – is everything for us. So, if you have doubts about your size or fit – please do email us on email@example.com prior to payment.
The kimonos have also been energy charged and therefore we operate a No-Refund Policy, however, if the kimono is in an intact condition and has not be worn, we can offer an exchange within 7 days from the date you received the package providing the following conditions:
Returned kimono will be replaced by another at the same price, a handling fee of 40 USD has to be paid towards the second shipment.
You must contact us first at firstname.lastname@example.org with the subject “Exchange” and explanation of your reasons prior to shipping. Please note that exchange for merchandise returned without contacting us will be denied.
We do not offer exchange for a “change of mind” or cancellation on any product.
In case of the technological problem (“Faulty stitches”, “Stain” or similar condition) – please send us an email at email@example.com with the subject “Faulty”, full description and images of the problem. We can offer exchange with the same product (if in stock) or product of the same price category
To ensure you will have all the information and pictures of the garments, there are detailed photos and videos of the kimonos on the website and our Instagram account.
If you have any questions or concerns regarding this Refund Policy, we encourage you to contact us at firstname.lastname@example.org with the subject “Refund policy”.